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How We Protect Your Account & Information

Your personal data and payment details are encrypted the moment you open your account with us.

Encrypted account securityDANA, OVO, GoPay, QRIS data handlingYour access rights anytime
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REACH US ANYTIME

How to Ask About Your Privacy

We're here to answer your privacy questions and help you understand how your data is handled. Contact our support team through live chat, email or your account panel — all three channels let you request information about your data, ask us to update your details, or report a privacy concern. Our team responds to privacy requests within five business days.

Team online

Live Chat

Open the chat bubble in your account lobby. Available during your local hours. Ask us anything about your data, account privacy or payment security.

Email Support

Send your privacy question to our support inbox. Include your username and a clear description. We'll reply within five business days with a full answer.

Account Settings

Log in to your account and visit Settings > Privacy & Data to see what information we hold, update your details or download your full profile.

DATA SECURITY DETAILS

How We Keep Your Information Safe

Every deposit via DANA, OVO, GoPay or QRIS passes through encrypted channels; your account password is hashed and never stored in plain text.

Encryption Standard

All account logins, deposits and withdrawals use 256-bit SSL encryption. Payment details via DANA, OVO, GoPay and QRIS are tokenized so we never hold your raw card or wallet data.

Withdrawal Verification

Every withdrawal request requires identity confirmation. We verify your registered payment method matches the destination account before processing any transfer.

Data Retention

Your account data stays with us while your account is active. After closure, we retain records where local law permits for dispute resolution and financial compliance.

Third-Party Sharing

We share your data only with payment processors, fraud detection services and legal authorities where required. No marketing partners or data brokers get your information.

Access Your Data

Log into your account and go to Settings > Download My Data to receive a copy of everything we hold about you in one file, anytime.

Report a Concern

If you believe your privacy has been breached or your data misused, contact our support team immediately. We investigate every report and update you within 48 hours.

Privacy Policy Questions Answered

Yes. Log into your account, go to Settings > Download My Data, and we'll send you a complete copy of your profile information, login history, gameplay records and payment data within 24 hours. You can also request this via live chat and our team will email it to you.

Your payment method details (DANA, OVO, GoPay or QRIS account reference) are retained for 90 days after withdrawal for dispute resolution and fraud checks. After that period, we delete them unless local law requires us to retain records for longer.

Completely. When you deposit via DANA, OVO, GoPay or QRIS, your payment data travels through encrypted channels. We use 256-bit SSL encryption and never store your wallet credentials — only a secure token to process future transactions.

Your account and all associated data are marked for deletion. We remove your gameplay history, personal details and linked payment methods within 14 days. Account closure requests are processed through your Settings > Account > Close Account menu.

We share only what's necessary: your payment processor (for DANA, OVO, GoPay or QRIS transactions), fraud prevention services and legal authorities where required by law. Marketing companies and data brokers never receive your information.

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser or disable non-essential cookies anytime from your account Settings > Privacy Preferences without losing core functionality.

Yes. Contact our support team via live chat or email with details of what you'd like changed. We'll update your account information within 24 hours or explain why we need to retain it for security or legal reasons.